Booking terms
Last updated 10 November 2026
These terms apply to every booking with Wearethefox Limited, trading as The Fox (company number 14652639, registered office 1 Beauchamp Court, 10 Victors Way, Barnet, EN5 5TZ). "We" means The Fox. "You" means the person or company named on the booking confirmation.
1. Your booking. A booking exists when we send a written booking confirmation and receive payment in full, or the deposit stated in the confirmation. The confirmation sets out the event, the number of guests, what is included and the price. If these terms and the confirmation differ, the confirmation prevails.
2. Price and payment. Prices are in pounds sterling and state whether VAT is included. Payment is by bank transfer against our invoice, by the date shown on it. If payment is late we may release the booking.
3. What is included. Only what the confirmation lists. Travel, accommodation and anything bought at the venue on the day are not included unless stated.
4. Guests and conduct. You give us guest names and any dietary or access needs by the date we ask. Every guest must follow the venue's ground regulations, conditions of entry and dress code. The venue may refuse entry to or remove any guest who does not, and no refund is due if it does. You are responsible for your guests.
5. No resale. A booking is personal to you and your guests. It may not be resold, advertised or transferred for payment. If it is, we may cancel it without refund.
6. Changes to fixtures. Dates and kick off times are set by the competition organiser and can change. If an event is moved, your booking moves to the new date. If you cannot attend the new date, tell us promptly and we will try to offer an alternative, but a refund is due only where clause 7 applies.
7. Cancellation of an event. If an event is cancelled and not rescheduled, or is played without spectators, we will refund the price paid for that event, or offer an alternative if you prefer. This is the limit of our liability for a cancelled event.
8. If you cancel. Tell us in writing. Hospitality is bought in advance and cannot usually be returned, so unless the confirmation says otherwise: more than 28 days before the event we refund the price less any costs we cannot recover; 28 days or less, no refund is due. We will always try to reallocate the places and refund what we recover.
9. If we cancel. If we cannot provide the booking for a reason within our control, we will refund the price paid in full.
10. Our responsibility. We arrange hospitality with reasonable care and skill. The event, the venue and the catering are provided by the venue and the organiser, and we are not responsible for their acts, the result or quality of the event, or matters outside our reasonable control. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or any liability that cannot be limited by law. Otherwise our total liability for a booking is limited to the price paid for it, and we are not liable for indirect loss or loss of profit.
11. Consumers. If you book as a consumer, your statutory rights are not affected. Because a booking is for leisure services on a specific date, the 14 day cancellation right for distance contracts does not apply.
12. Independence. The Fox is an independent company and is not affiliated with or an official partner of any club, venue, competition or governing body.
13. Personal information. We use it as set out in our privacy notice at the-fox.com/privacy.
14. Law. These terms are governed by the law of England and Wales and the courts of England and Wales have jurisdiction.
Contact: hello@the-fox.com